Northern Experience Realty Group ("we," "us," or "our") operates the website www.nerg.ca (the "Site"). We service Greater Sudbury and surrounding areas of Northern Ontario.
We are committed to protecting your privacy and handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and our professional obligations as real estate professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By providing your personal information through our Site (such as by filling out a form or using our chat widget), you consent to the collection, use, and disclosure of that information as described in this Privacy Policy. If you do not agree, please do not use the Site.
We collect personal information that you voluntarily provide to us, as well as information automatically collected when you interact with the Site. "Personal information" means information about an identifiable individual.
Information You Provide Directly:
Name, email address, phone number, and home address when requesting an AI-powered home valuation report.
Verification Information: The name provided for a valuation report, which we use to verify ownership against land registry records.
Contact details and messages when inquiring about properties, buying/selling services, or specialized transactions (e.g., estate sales, investor support).
Qualifying Information: Responses to questions about working with a mortgage broker or pre-approval status to assess affordability (note: we do not collect detailed financial data like bank account numbers).
Any other details you share via phone, email, text chat, or forms on the Site.
Automatically Collected Information:
Device and browser information (e.g., IP address, browser type, operating system).
Usage data (e.g., pages visited, time spent on the Site) via Google Analytics, which we use primarily to understand the geographic location of our visitors.
We do not intentionally collect information from children under 13.
We use your personal information for the following purposes:
To Provide Services: To generate your AI-powered property valuation report using our proprietary, in-house algorithm.
To Respond to You: To answer your inquiries, provide requested resources (like buyer/seller guides), and facilitate your real estate transactions.
To Prevent Fraud and Conduct Due Diligence: This is a critical part of our process. We use the name and property address you provide to verify that you are the legal owner of the property. We do this by cross-referencing this information with data from Geowarehouse (the provincial land registry system).
For Marketing (With Your Consent): With your express, separate consent, we may send you our monthly real estate newsletter or contact you about properties or services that may interest you. You may opt-out at any time.
To Improve Our Site: To analyze Site usage and enhance user experience using aggregated analytics from Google Analytics.
For Legal Reasons: To comply with our legal and professional obligations, prevent fraud, or enforce our terms.
We limit the collection of personal information to what is necessary for these purposes.
We do not sell your personal information. We may share your personal information only in the following limited circumstances:
Internal Sharing: With our agents or brokers within Northern Experience Realty Group to assist with your inquiries or transactions.
Verification and Due Diligence: We disclose your name and property address to Geowarehouse (operated by Teranet) for the sole purpose of verifying property title as described in Section 2.
Third-Party Service Providers: With trusted partners who help us operate our business. These providers are bound by confidentiality agreements and are only permitted to use the information to perform the service we've requested. These include:
Our Client Relationship Management (CRM) and marketing platform (currently GoHighLevel).
Our website chat provider.
Our data storage and analytics providers (e.g., Google).
With Your Explicit Consent: We will not share your personal information with other third-party professionals, such as mortgage brokers, home inspectors, or lawyers, without your explicit, written consent.
Legal Requirements: If required by law, such as to comply with a subpoena or other legal process.
As part of a Business Transaction: In the event of a merger, sale of the brokerage, or acquisition of all or a portion of our assets, your personal information may be transferred to the new or acquiring entity. We will make reasonable efforts to ensure the new entity agrees to be bound by this or a substantially similar privacy policy.
Any international transfers of data (e.g., to U.S.-based servers) are protected by appropriate safeguards as required by law.
We use cookies and similar technologies to operate our Site and provide our services. A cookie is a small file stored on your device.
Google Analytics: We use Google Analytics to collect geographic location and usage data. Google's privacy policy applies to the data they collect.
Essential Service Providers: Our third-party partners, such as GoHighLevel (which powers our forms and marketing) and our website chat provider, use cookies that are essential for the operation of their services. For example, cookies are used to maintain your chat session, remember form information, and ensure the security of the Site.
You can manage cookie preferences through your browser settings, but note that disabling essential cookies may affect the functionality of the Site.
We store personal information in secure, cloud-based environments, including Google Drive and our CRM platform, GoHighLevel. We implement reasonable technical and administrative security measures, such as encryption and two-step authentication, to protect your information.
However, no system is completely secure. In the unlikely event of a data breach that we determine creates a real risk of significant harm to you, we are committed to notifying the affected individuals and the Office of the Privacy Commissioner of Canada, as required by law.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain our client relationships, or as required by law (for example, record-keeping obligations for real estate transactions).
As a real estate brokerage, our duty to protect your confidential information is ongoing and continues even after your client relationship with us has ended.
Under PIPEDA, you have the right to:
Access the personal information we hold about you.
Correct or update any inaccurate information.
Withdraw consent for our use of your information (subject to legal or contractual restrictions).
Request deletion of your information.
File a complaint with us or with the Office of the Privacy Commissioner of Canada.
You can withdraw your consent for marketing at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
To exercise any of these rights, please contact our Privacy Officer at the details below. We will respond to your request within 30 days.
We may update this Privacy Policy from time to time. Changes will be posted on the Site with the updated "Effective Date" at the top. Your continued use of the Site after such changes indicates your acceptance of the new policy.
If you have questions about this Privacy Policy or our privacy practices, please contact our designated Privacy Officer:
Privacy Officer: Reggie Fitchett
Email: [email protected]
Phone: 705-222-6374
Company: Northern Experience Realty Group (Greater Sudbury, ON)